Last updated: June 2026

At Lune Baby, we understand that many of our personalised gifts are purchased for special occasions and meaningful moments. That's why we pride ourselves on offering some of the fastest dispatch times for personalised baby gifts in the UK.

Fast Dispatch Promise

⚡ Most orders are personalised and dispatched within 1 business day.

We carefully prepare every order with love and attention to detail while ensuring your gift is on its way as quickly as possible.

In rare circumstances, such as peak seasonal periods or exceptionally high order volumes, dispatch may take up to 2 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

United Kingdom Delivery

We offer fast and reliable UK shipping options.

Estimated delivery times will be displayed at checkout based on the shipping service selected.

Most UK customers receive their orders within 1–3 working days after dispatch.

Free UK Delivery

We offer free standard UK shipping on qualifying orders. Any applicable free shipping thresholds will be displayed at checkout.

International Shipping

We are delighted to ship Lune Baby products worldwide.

International delivery times vary depending on destination and local postal services.

Shipping costs are calculated automatically at checkout based on:

• Delivery destination
• Parcel size
• Parcel weight
• Selected shipping service

Estimated delivery times will be shown during checkout before payment is completed.

Customs, Duties & Taxes

For international orders, your parcel may be subject to customs duties, import taxes, or local handling fees once it arrives in your country.

These charges are not included in the product price or shipping cost and remain the responsibility of the customer.

We recommend contacting your local customs office if you would like more information regarding potential import charges before placing your order.

Tracking Your Order

Where tracking is available, you will receive a tracking number once your order has been dispatched.

Please ensure the email address provided at checkout is accurate so that you receive important shipping updates and tracking information.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.

If an order is returned to us because:

• An incorrect address was provided
• The address was incomplete
• Delivery was refused
• The parcel was not collected from the carrier or collection point additional shipping charges may apply before the order can be resent.

Please note that personalised and custom-made products cannot be refunded due to incorrect address information provided by the customer.

Collection Points & Safe Places

Depending on the delivery service and destination, parcels may:

• Be delivered to a neighbour
• Be left in a designated safe place
• Be redirected to a local collection point

Customers are responsible for monitoring tracking updates and collecting parcels within the carrier's collection period.

Parcels that remain uncollected and are returned to us may incur additional shipping fees before reshipment.

Delivery Delays

While we always aim to deliver orders within the estimated timeframes, delays can occasionally occur due to:

• Courier network disruptions
• Customs processing
• Weather conditions
• Peak seasonal demand
• Public holidays

Delivery estimates are not guaranteed delivery dates.

We appreciate your patience should unexpected delays occur.

Lost Parcels

If your parcel has not arrived within the expected timeframe, please contact us and we will be happy to investigate with the shipping carrier on your behalf.

A parcel may only be considered lost after the following periods have passed from the estimated delivery date:

• United Kingdom: 10 working days
• Europe: 20 working days
• Rest of World: 25 working days

Once a parcel is officially confirmed as lost by the carrier, we will arrange either:

• A replacement order, or
• A full refund where appropriate.

Peak Seasons

During busy periods such as:

• Christmas
• Black Friday
• Mother's Day
• Easter
• Major holiday periods dispatch and delivery times may occasionally be extended.

We recommend placing gift orders as early as possible during these periods.