Terms & Conditions

Last updated: June 2026

Welcome to Lune Baby. By accessing our website and placing an order, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website or purchasing from us.

About Lune Baby

Lune Baby is a UK-based online store specialising in personalised baby gifts, keepsakes, and baby essentials.

Website: www.lunebabyshop.com

Email: lunebaby.uk@gmail.com

Use of Our Website

By using this website, you confirm that:

• You are at least 18 years old or using the website under parental supervision.
• You will not use our website for any unlawful or fraudulent purpose.
• All information provided by you is accurate and complete.

We reserve the right to refuse service or cancel orders where misuse, fraud, or suspicious activity is suspected.

Products & Personalisation

Many of our products are personalised and custom-made to order.

Customers are responsible for ensuring that all personalisation details entered during checkout are correct, including:

• Names
• Initials
• Dates
• Custom text
• Delivery information

Lune Baby is not responsible for spelling errors, incorrect information, or formatting mistakes submitted by the customer.

Products will be personalised exactly as entered at checkout.

Product Information

We make every effort to display our products, colours, fabrics, and embroidery details as accurately as possible.

However, due to:

• screen settings;
• lighting;
• photography;
• handmade and personalised production processes;

slight variations may occur.

These variations do not constitute faults or defects.

Pricing & Payments

All prices displayed on our website are shown in the applicable currency.

Prices may change at any time without notice.

Payment must be completed in full before orders are processed and dispatched.

We accept secure payment methods provided through Shopify and our authorised payment providers.

Order Acceptance

Once you place an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of the order.

We reserve the right to:

• refuse or cancel orders;
• limit quantities purchased;
• cancel orders suspected of fraudulent activity;
• correct pricing or listing errors.

If your order is cancelled after payment has been made, a full refund will be issued.

Dispatch & Delivery

⚡ Most orders are dispatched within 1 business day.

Delivery timeframes are estimates only and are not guaranteed.

Lune Baby is not responsible for delivery delays caused by:

• postal or courier disruptions;
• customs processing;
• weather conditions;
• public holidays;
• events beyond our reasonable control.
• Please refer to our Shipping Policy for complete shipping information.

International Orders

International customers are responsible for any applicable:

• customs duties;
• import taxes;
• handling fees;
• local charges.

These fees are not included in product or shipping prices.

Returns & Refunds

Please refer to our Refund Policy for full details.

Due to the personalised nature of many of our products, personalised items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to our error.

Intellectual Property

All website content, including but not limited to:

• product images;
• embroidery designs;
• logos;
• graphics;
• branding;
• text;
• website design;

is the property of Lune Baby and may not be copied, reproduced, distributed, or used without written permission.

User Content & Reviews

If you submit reviews, photographs, testimonials, or other content to Lune Baby, you grant us permission to use, display, reproduce, and share this content for marketing and promotional purposes.

We reserve the right to remove content that is inappropriate, offensive, or misleading.

Limitation of Liability

To the maximum extent permitted by law, Lune Baby shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will take effect immediately upon publication on this page.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Lune Baby

📧 Email: lunebaby.uk@gmail.com

🌐 Website: www.lunebabyshop.com